Case Study

Consum delivers Omnichannel Personalized Shopper Experiences

The largest cooperative in the Spanish Mediterranean with 790 stores and over 3.5 million customers were able to deliver delightful customer experiences resulting in –

Top Grocery and Convenience
Store brands trust Algonomy

Powering Digital Experiences and Growth

The client is one of the largest electronics retailers in the world, offering thousands of products across multiple categories such as personal computing, imaging/printing, and computer accessories through its network of exclusive and retail partner stores.

The eCommerce division of the firm was facing multiple challenges with respect to its promotions and pricing strategy.

Unify Your Customer Data to Drive Personalized Multichannel Marketing and Customer Engagement

The implementation of social proof delivered compelling results.

Real-time Customer Profiles

Delivering seamless offline and online engagement is difficult, but with Algonomy’s single unified recommendation engine, you can engage customers with automated personalized recommendations, offers based on 150+ out-of-the-box strategies, seamlessly across offline and online touchpoints throughout the customer journey.

  • Drive 30% higher conversions

Real-time Customer Profiles

Grocers are aiming to reduce average time taken to build the cart and check out under 8 minutes and make shopping experience frictionless.

Build carts faster, simplify buying with pre-built carts based on pastpurchases, brand affinities, customer preferences.

Encourage upsells by enabling one click ‘Buy the recipe’ with personalized suggestions in real-time based on customer behaviour, preferences, and purchase history.

  • Increase basket size by 20%
  • Reduce time to check out by 40%

Real-time Customer Profiles

Personalizing for new visitors is a challenge since there is no past purchase history.

Personalize for first time visitors and inspire them to purchase by understanding intent and context like trending products, top sellers of the day/week, products with higher ratings, popular products based on geo location.

Boost or recommend new or long tail products that they may not be aware of from your catalogue using NLP.

Identify your best customers based on RFM models. Also, get insights into churn trends, retention forecasts.

Curate personalized combo offers based on extensive market basket analysis, purchase patterns and behaviour. Increase repeat visitors and repeat purchases by 2x.

Omnichannel Marketing Campaigns

Assist visitors discover products faster and increase conversions by 30% by individualizing search results based on attributes like size pack, price band, product type, ingredients.

Predictive Customer Analytics

Localize assortments based on sales forecast, seasonal trends, purchase patterns and weather.

Analyze attributes like shelf duration, weight and date to optimize fresh produce inventory and sales.

Personalized Customer Engagement

Strike a balance between manual and automated merchandising. Assist Merchandisers with faster replenishment using real-time auto-optimization and custom strategies created manually.

Predict out of stock and prevent lost sales by atleast 5-10%

Learn how you can power digital growth with Algonomy

400+ Retailers & Brands Across the World Trust Algonomy

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