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#NextBeginsNow

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Customer Summit 2021: Next Begins Now

Algonomy Customer Summit 2021 was a virtual event for members of the retail community, held on October 13-14, 2021.

With a pertinent theme of Next Begins Now, the event brought industry luminaries, thought leaders, and experts together to discuss the algorithmic future of retail.

Why Watch the Sessions?
  • The Next in Strategy: Define your 2022 Vision by learning about the latest research, best practices, and road-tested tactics from the industry
  • The Next in Technology: Learn how to create new competitive advantages with disruptive tech and practices like Visual AI, self-learning eCommerce search, and more
  • The Next in Customer Experience: Learn about new and emerging customer trends and their implications for your business

View Sessions

Company Name
Keynote
Conditional Love: The Changing Laws of Customer Relevance for Retailers and Brands
Learn why insights, decisioning, and activation need to combine to create customer relevance that helps you stay on top of the minds of your digital customers.
Brendan Witcher

VP, Principal Analyst - Digital Business Strategy, Forrester

Keynote
Going Digital Inside-out: The Building Blocks
Learn why building a culture of experimentation is key to accelerating digital transformation in the rapidly evolving retail space.
Stephen Yap

CIO, Robinsons Retail

Insights
Curating Moments of WOW with Personalization
Learn about Blue Tomato’s recipe for success with personalization and how they are continually improving digital customer experience with real-time engagement.
Andreas Augustin

Head of Digital Customer Experience, Blue Tomato

Insights
Why Digital-first Grocers Are Poised to Win
Learn how to accelerate the customer value potential with real-time interactions, and how the intersection of technology and marketing is resulting in high-velocity growth.
Harrison Lewis

SVP and CIO, Grocery Outlet

Insights
Personalized Marketing and Selling Journeys
The art of marketing and selling a niche product like cigars is challenging enough. To do it on a grand scale digitally takes consistent and precise personalization.
Matt LaBarre

Manager, Digital Analytics & Business Intelligence, Cigars International

Insights
Data Agility to Manage Business Fluctuations
Learn how KFC integrated their customer data across channels and touchpoints to get a unified customer view and make insights-driven business decisions.
Karan Malhotra

Data Analytics Manager, KFC Canada

Insights
Data Science at Work: Unique Supply Challenges and Their Algorithmic Solutions
Learn how data science, analytics, and AI-powered decisioning are helping solve a myriad of business challenges in the evolving grocery space.
Bryan McMaster

Senior Director, Data Science & Analytics, Grocery Outlet

Insights
Unlock Data Deluge, Step Into the Lakehouse
Data everywhere, but few insights. Learn how to overcome the challenges that hinder companies from creating competitive advantages through the use of their data.
Krithika Ganesamoorthi

Global Partner Tech Lead, Amazon Web Services

Speakers

Andreas Augustin

Head of Digital Customer Experience, Blue Tomato

Brendan Witcher

VP, Principal Analyst - Digital Business Strategy, Forrester

Bryan McMaster

Senior Director, Data Science & Analytics, Grocery Outlet

Harrison Lewis

SVP and CIO, Grocery Outlet

Karan Malhotra

Data Analytics Manager, KFC Canada

Krithika Ganesamoorthi

Global Partner Tech Lead, Amazon Web Services

Matt LaBarre

Manager, Digital Analytics & Business Intelligence, Cigars International

Stephen Yap

CIO, Robinsons Retail

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