Algonomy Customer Excellence Awards 2021

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Recognizing Visionary Leaders Shaping the Next in Retail

Algonomy Customer Excellence (ACE) Awards, held on October 13, 2021, recognized retailers and brands that are setting new benchmarks in the use of AI and algorithmic decisioning to deliver superior customer experiences and exceptional business results.

This year’s seven winners were picked from Algonomy’s client base of over 400 enterprise brands.
The evaluation criteria scored the participants across six key dimensions of success:

Finalists and Winners

The most innovative use of customer data and insights to drive engagement and growth.

Finalists

rue21, Consum, Visionworks

Winners

The most advanced use of personalization to
enable a more holistic customer experience.

Finalists

Miinto, REI Co-op, Época Cosméticos, Verkkokauppa.com

Winner

“We’re elated to win the Pinnacle of Personalization Award from Algonomy. Our personalization team and partners have worked hard over the past few years to bring our digital-first vision to life: meeting customers where they are, responding to their digital behaviors in real time and connecting them with the outdoors in uniquely personal ways. This award validates our efforts and motivates our team to strive for continued excellence. Our partnership with Algonomy was key in delivering our personalization vision with the right technology.”

Kate Froese

Sr. Manager, Customer Platforms, at REI Co-op

The best application of advanced analytics in merchandising and creating measurable customer impact

Finalists

rue21, HP, Love’s, Majid Al Futtaim

Winner

The best use of supplier collaboration solutions
in creating tangible business impact.

Finalists

Love’s, Prince Retail,
Keells, Apoteket

Winner

The most inspiring digital transformation success story in the quick service restaurants space.

Finalists

McDonald’s India, KFC Canada,
Pizza Hut UK

Winners